Clinic Policy

At Wellington Rejuvenation, we are dedicated to providing high-quality, personalized care. To ensure a positive experience for all our patients, please review our clinic policies below.

Appointments

Scheduling: Appointments can be scheduled by phone or online. We recommend booking in advance to secure your preferred time.
Arrival Time: Please arrive 10-15 minutes early to complete any necessary paperwork.
Late Arrivals: If you are more than 10 minutes late, we may need to reschedule or shorten your appointment time to accommodate other patients.

Cancellations & Rescheduling

24-Hour Notice: We kindly request a minimum of 24 hours’ notice for any cancellations or rescheduling of appointments. This allows us to offer the time slot to another patient.
No-Show Policy: Missed appointments without prior notice will be subject to a cancellation fee. Please contact us if you cannot attend.
Emergency Cancellations: We understand that emergencies happen. In such cases, please call us as soon as possible, and we will do our best to reschedule you.

Payments

Accepted Payments: We accept major credit cards, debit cards, and cash. Payment is due at the time of service.
Insurance: We are not currently accepting insurance. However, we can provide an itemized receipt if you would like to submit it to your insurance for possible reimbursement.
Refund Policy: Payment for services rendered is non-refundable. For prepaid packages, please inquire directly with our office for specific terms.

Medical Records and Privacy

Patient Confidentiality: Your privacy is important to us. All personal health information is kept confidential in compliance with HIPAA guidelines.
Record Requests: If you need access to your medical records, please submit a written request. Processing times may vary, but we strive to fulfill all requests within 7-10 business days.

Prescription Policy

Prescription Refills: Refill requests should be made at least 5 business days before you run out of medication. Please note that not all prescriptions may be eligible for a refill without a follow-up visit.
Controlled Substances: We adhere strictly to all state and federal laws regarding the prescription of controlled substances.

Treatment Packages & Services

Prepaid Packages: Prepaid packages are valid for the specified duration only. Please review terms before purchase.
Service Modifications: We reserve the right to modify or discontinue any services or treatments to ensure the best standard of care for all patients.

Conduct

Respectful Environment: Wellington Rejuvenation is a welcoming, professional space for everyone. We kindly ask all patients to maintain respectful communication and behavior with staff and other patients.
Zero Tolerance Policy: We maintain a zero-tolerance policy for disruptive or abusive behavior. Any individual exhibiting such behavior may be asked to leave and could be refused future services.

Contact Us

If you have any questions regarding these policies or need further clarification, please contact us at (305) 925-0845 or email us at [email protected]. We are here to assist you.

Thank you for choosing Wellington Rejuvenation. We look forward to supporting you on your health journey!